The Empowered Mama—Lactation Consultant & Midwife

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Effective Date: 8 June 2025

These Terms and Conditions form a client agreement between you (the client) and The Empowered Mama, ABN 87911672528, also referred to as Sahara Norton, Sahara, the Lactation Consultant, or we/us.

By making a booking with The Empowered Mama, you agree to these Terms and Conditions and the associated fee schedule.

1. Services Provided

The Empowered Mama provides:

    •    Antenatal and postnatal lactation/breastfeeding support

    •    Birth debriefs

    •    Birth preparation chats

    •    TENS unit hire

    •    Breast pump hire

    •    Sales of selected products (e.g. Qiara probiotics, expressing kits)

All bookings and purchases are arranged via direct contact — we do not currently operate an e-commerce store.

2. Fees

Fees are outlined on our website under Services & Fees, or will be communicated to you at the time of booking. Payment is required in advance for all consultations and hires unless otherwise arranged.

3. Consultation Policy

Deposits

A $20 deposit is required to secure all bookings made more than 24 hours in advance. This deposit is refundable only with at least 24 hours’ notice of cancellation.

If you cancel:

    •    More than 24 hours in advance: deposit is refunded

    •    Less than 24 hours in advance: deposit is forfeited and full payment is required

    •    Within 24 hours of your booking: full payment is required at time of booking

If a suitable rebooking time is not available, a full refund will be issued.

No Show Policy

A “No Show” is when the Lactation Consultant arrives at your booked location (or is ready online) and you are not present within 15 minutes of the appointment time. If this occurs:

    •    You will be charged a $75 no-show fee

    •    The remainder of your booking fee will be refunded

4. Follow-up and Ongoing Support

All initial consultations include:

    •    A follow-up email with your personalised care plan

    •    Any relevant resources discussed during the session

    •    1–2 follow-up emails within the first week, as needed

If further ongoing lactation support is required, a follow-up appointment will need to be booked. This applies to lactation consults and birth debriefs alike. We do our best to respond to emails and messages within 24 hours.

5. Hire Equipment (TENS & Breast Pump)

    •    A security deposit may be required for hires

    •    Equipment must be returned on time and in good condition

    •    Clients are responsible for any loss or damage during the hire period

    •    Late returns may incur additional fees

6. Health Disclaimer

Our services are educational and supportive in nature and are not a substitute for medical care or treatment. Always consult with your healthcare provider for medical advice.

7. Liability

We are not liable for any indirect or incidental damages resulting from use of our services or products. Liability is limited to the fullest extent permitted by Australian law.

8. Changes to Terms

These Terms may be updated from time to time. The most current version will always be available on our website.